CURRENT SERVICE LEVELS
CALLS
ANSWERED
Within 60 seconds*.
DOCUMENTS
CHECKED
Next day after application Submitted (24 hours).
INITIAL UNDERWRITE & VALUATION INSTRUCTED
Within 72 hours of application being checked.
DOCUMENTATION CHECKING
& VALUATION ASSESSMENT
Within 2 days of receipt.
REVIEW FOR
OFFER
Within 3 days of all documentation being uploaded and valuation received.
*Average call waiting time
Please click here for a list of what mandatory documents are required.