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The Packager Hub

Welcome to our Packager Service Hub, delivering an enhanced level of service for you when working with our specialist lending teams


Our packager proposition


Let's get life moving

We're delighted to launch our new Packager Service Proposition, delivering an enhanced level of service for you when working with our specialist lending teams.

Our enhanced proposition includes:


We have a dedicated underwriting team available just for you.


You can speak directly to the 'decision makers' about a potential application prior to submitting your case.


Assistance is on hand for your more complicated DIPs, where the answer is not readily available through the Vida website or your KAM.


The option to call an underwriter to chat through any cases you have with Vida, to clarify points or understand what is required.


When to call us


How to use our Packager Service

Please call our team on 0330 053 2045 who will put you through to an Underwriter.

If all our underwriters are busy – our telephony team will ensure you get a response within four working hours.

Here's how our team can help:


Pre-DIP - complicated cases

Where the answer is not readily available on the website, or when the KAM would need to speak to an Underwriter.


Post DIP case which needs to be explained

To check any cases already with the underwriting team – to clarify points, or to understand what is required.


Meet your dedicated team


Dedicated Underwriting

Our dedicated Packager Underwriting Team are always happy to help!

Matt Wildman
Specialist Underwriter

Matt has 25 years’ experience in risk related roles and has been at Vida for almost 5 years.

Ray Smith

Ray has experience in senior underwriting and training and has been at Vida for 4 years.

Zoe Fidler

Zoe has been at Vida for 5 years and has worked in the mortgage industry for over 20 years for both high street and specialist lenders.

Jodie Parkin

Jodie has been with Vida since 2021 after joining from a high street lender where she was for 5 years.

Dan Shah

Dan joined Vida in 2021 and has worked in the mortgage industry for over 10 years for specialist mortgage lenders.



Our approved packager partners



Useful documents and downloads




Get Life Moving

Got a case? Talk to our team

03300 246 246:

Option 1: for New Case enquiries
Option 2: for existing case or post DIP enquiries


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