CORONAVIRUS CUSTOMER ASSISTANCE
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During the Coronavirus (Covid-19) pandemic, our primary aim is to keep our customers and colleagues safe. With this in mind, we will be using alternative means of contact so please don’t be concerned if we contact you via email or text messages in relation to your mortgage with us. Your peace of mind is our top priority. Please be assured that we will only use the email address or telephone number which you have supplied to us.

If you are concerned about not being able to afford your mortgage with us, please do contact our Mortgage Services team on 0344 892 0155 so that we can talk through any issues you have and the options available to you. You may find our Support with Financial Difficulties Guide useful.

You will find some useful links included below:

FCA ‘Dealing with financial difficulties during the coronavirus pandemic

Money Advice Service’s Navigator Tool

Money Advice Service’s debt advise locator tool

Money advise service ‘How to prioritise debts’