Support with financial difficulties

We understand the worry and concern that you may face if you are having difficulties in meeting your mortgage payments, which is why our experienced team are here to help and support you.

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We're here to help

If you're having trouble paying your mortgage, then please get in touch with us as early as possible as we are here to help. It is important that we get a full understanding of your situation and the sooner you let us know the quicker we can help and get you back on track.


Getting in touch



You can call the team on 0344 892 0155

Mon - Thu 08:00am - 08:00pm
Fri 08:00am - 05:30pm
Sat 09:00am - 01:00pm


Our address

Gateway House,
Gargrave Road,
North Yorkshire,
BD23 2HL


Customer quick links

Get in touch with us on 0344 892 0155 and speak to our friendly team or find more information with these useful links:

〉Contact us

〉Existing Customers

Extra help & support

Debt advice and support.

There are a number of organisations which may be able to help if you are experiencing or think you might experience financial difficulty. The Financial Conduct Authority have a page on their website dedicated to helping people deal with the financial impact of the rising cost of livingWe have listed the websites of some more organisations in the table below with an overview of the help and services they provide.

StepChange Debt Charity

We provide the UK’s most comprehensive debt advice service. We help people with debt problems take back control of their finances and their lives.

Call: 0800 138 1111

Visit: StepChange

National Debtline

National Debtline is a debt advice charity run by the Money Advice Trust. We are a free and confidential debt advice service for people in England, Wales and Scotland.

Call: 0808 808 4000

Visit: National Debtline


MoneyHelper is here to help, so you can move on with life.

Call: 0800 138 7777 (English)
0800 138 0555 (Welsh)

Visit: MoneyHelper

How to prioritise your debts

Citizens Advice

Our network of independent charities offers confidential advice online, over the phone, and in person, for free

Call: 0800 240 4420

Visit: Citizens Advice


We offer free, simple debt advice to anyone who needs it.

Call: 0800 280 2816

Visit: PayPlan

Money Advice Scotland

Money Advice Scotland is Scotland’s money charity. We exist to help people in debt, support money advisers, and influence policy.

Call: 0141 572 0237

Visit: Money Advice Scotland

Business Debt Line

Business Debtline is a charity run by the Money Advice Trust. We are a free debt advice service for the self-employed and small businesses in England, Wales and Scotland.

Call: 0800 197 6026

Visit: Business Debtline

Other support services and organisations that can help


We exist to defend the right to a safe home. Because home is everything.

Visit: Shelter

Legal Aid

Legal aid can help meet the costs of legal advice, family mediation and representation in a court or tribunal.

Visit: Legal Aid

Financial Ombudsman

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.

Visit: Financial Ombudsman

Age UK

In the UK we help millions of people every year, providing support, companionship and advice.

Visit: Age UK


We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.

Visit: Samaritans