Coronavirus related payment holiday requests

Things you need to know

We know the worry and concern the wide impacts of the coronavirus epidemic is causing and that everything feels very uncertain at the moment. As a result, in line with current regulatory legislation, we are able to support our customers by allowing the deferment of mortgage payments for up to 3 months.

Be sure a payment holiday is right for you

If you take a mortgage payment holiday you won’t make mortgage payments for up to 3 months, however interest will still be charged during the payment holiday period. The payment holiday means that your payment is deferred to a later date. It’s important to remember that you will still owe the outstanding balance and that interest will continue to accrue whilst the deferred payments remain unpaid. There’s no fee for taking a mortgage payment holiday and it won’t have a negative effect on your credit score.

Click to complete a coronavirus related payment holiday request


Please note that we do not deal directly with customers who are looking for a Vida mortgage or with customers who are in the process of applying for a Vida mortgage. Such customers should contact their own mortgage adviser or use the  website to find one.

If you do have a Vida Homeloans mortgage, thank you for choosing us. If you are interested in changing your mortgage, maybe by paying some of it off or extending the term or amount of the mortgage, please contact your mortgage adviser. If you do not have your own mortgage adviser, please use below to find one.


If you are an existing customer of Vida Homeloans and want to know your mortgage balance, the date of your next statement or anything else you wish to discuss please call 0344 892 0155 to speak to our Customer Service team or use the Login button at the top of the screen.

Please do not ring this number unless you have a mortgage with us. If you do not have a Vida Homeloans mortgage, please contact your own mortgage adviser or use the website to find one.



At Vida Homeloans, we are very much committed to the highest standards of customer care. We fully understand that sometimes people struggle financially, especially due to circumstances such as divorce, the loss of a partner or unemployment. When bills pile up and it’s difficult to make ends meet, you may be tempted to ignore the situation and hope things will improve.

If you are worried about money, your debts feel like a huge burden, you are struggling to pay your bills or you are dealing with difficult circumstances that make it hard to manage your money, then it is time to ask for help. We want to reassure you that if you are having any difficulty with your loan repayments, we will treat you fairly and we will try to help you.

For details of what you need to do and what we will do to help you, please read our leaflet ‘Support With Financial Difficulties’ 


At Vida Homeloans we aim to provide a first class service and are committed to the highest standards of customer care. However, we don’t always get things right first time. If you’re not completely happy with our service, we’d like to hear about it; that way we can do something to put it right.

We promise to deal with your complaint promptly and fairly and to investigate all issues raised with us.

For details on how to make a complaint, please read our leaflet ‘Guide to Complaints.


Vida Homeloans is closely involved in the mortgage industry’s initiative with the Council of Mortgage Lenders and Which? to make our fees and charges easy for you to understand. Our tariff of mortgage charges fully reflects the initiative’s good practice principles. This same document is being used across the industry to help customers compare mortgages.

For a full listing of all of our mortgage charges, please read our leaflet ‘Tariff Of Mortgage Charges