Supporting you through difficult times
Bereavement Support
We know that dealing with a bereavement is never easy, and managing financial matters during such times can feel overwhelming. If you’ve experienced a bereavement and need help with your mortgage account, please reach out to us.
Our team is here to support you with sensitivity and care. We’ll work with you to understand your situation and guide you through the next steps.
Bereavement Guide
To help you navigate this process, we’ve created a Bereavement Support Guide that outlines what to expect, what information we may need, and where to find additional support.
Contact Us
You can get in touch on 0344 892 0155, and one of our team members will be ready to assist you.
Job Loss
We understand that losing your job can be a stressful and uncertain time, especially when it comes to managing your mortgage. If your employment situation has changed and you're concerned about your mortgage payments, please get in touch with us as soon as possible.
Our team is here to listen and work with you to explore the support options available. Whether it's a temporary payment arrangement or guidance on next steps, we’ll do our best to help ease the pressure and find a solution that works for you. You can also find details of how we can support on our Financial Difficulties page.
Contact Us
You can reach us on 0344 892 0155, and one of our dedicated team members will be ready to assist you.
Financial Abuse
If you’re experiencing or have experienced financial abuse, we want you to know that you're not alone—and support is available.
Financial abuse can take many forms and often affects a person’s ability to manage their finances, including mortgage payments. We understand how difficult this situation can be, and we’re here to help with sensitivity, discretion, and care.
Our team will work with you to understand your circumstances and explore the support options available, which may include temporary payment arrangements or tailored solutions to help ease financial pressure. You can also find details of how we can support on our Financial Difficulties page.
Contact Us
Please reach out to us on 0344 892 0155. One of our dedicated team members will be ready to assist you confidentially and respectfully.
If you need additional support, we can also guide you to relevant charities and organisations that specialise in helping those affected by financial abuse.
Extra Support
Take a look at the list below to find contact details and links to a range of trusted support services and organisations on hand to help you through the challenges you face.
