This website is for intermediaries. Not an intermediary? Visit the customer website

Welcome to V-Hub

  • get status updates on current cases.
  • get direct access to the Underwriter handling your case.
  • get quick answers to all your product, criteria or process questions.
  • get market insights and commentary from our experts.

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Call us

We get it. All you want is a quick answer when you need it. Call the V-Hub on 03300 246 246 and speak to our experienced team. Monday - Friday: 9am - 5pm.

Prefer to email?

You can send your messages and enquiries to and we'll get back to you ASAP.


Already have everything you need? You can login to the Broker Portal to start a new mortgage application or head over to our Product Switch Hub to switch an existing customer to a new deal.



We made a little video all about V-Hub

Get to know more about how the V-Hub is here to help you and your clients.

Intermediary support - quick links

More useful tips and information.

Get our current service levels

Here are our current mortgage service levels. Updated daily:

  • DIP Referral: 24 hours
  • Valuation receipt: 7 working days
  • Initial Underwriter Review: 4 working days
  • Document Review: 3 working days
Get your criteria questions answered

We get it. You just want a quick answer on whether your specialist case will fit.

You can call the V-Hub on 03300 246 246 and run your client's case past one of our team. If you'd prefer, you can search our online lending criteria, or tap on MILO - our lending criteria virtual assistant - to get the answers you need.

Prefer to email? Send your criteria questions to and we'll reply as soon as we can.

Get registered

You'll need to register before you submit your client's residential or buy-to-let mortgage decision in principle or application.

To register, please make sure you have the following information to hand:

  • Company name and Financial Services Register reference number
  • Company registered address and office address (if different) including postcode
  • Whether you are Directly Authorised (DA) or a Appointed Representative (AR). If AR please select your network company name
  • Business submission route - via packager, club or network
  • Personal contact details.




Vida announces further rate reductions across product range

 Reductions on both residential and buy to let ranges across all Vida tiers

Fixed rates reduced by up to 0.70% with variable rates reduced by up to 1.35%

Fees on BTL 2-year fixed products reduced to 1%...


Key Workers: Complex Incomes Need Specialist Lenders

If you mention clients with complex incomes, key workers may not always immediately spring to mind. However, as anyone who has seen a payslip of a NHS employee will see, it shows a complex income calculation. And they are not the only key workers whose income may be complex and who will need expert help from brokers...

Mortgage Pricing In the New Environment

It is not often that mortgages make the top read stories on the likes of the BBC website. Nor does it often occur that mortgages are the topic of so many conversations. But that is what has happened of late, since we saw rapid repricing in recent weeks...

Milo Criteria Chatbot Offline Hi I'm Vida's Criteria Chatbot
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We are sorry Milo is offline undergoing maintenance

Please email your enquiry to
or call 03300 246 246

We usually respond within 24 hours

This chat is for Intermediary use only and cannot be used to discuss any personal details or data relating to clients or applications.

Any response will not constitute a formal agreement or advice. Each application is assessed individually and subject to our policies and credit and processes.

For all other enquiries please email
or call 03300 246 246

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I'm here to help with any Lending Criteria questions!

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