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Our Service Pledge

The Vida Service Pledge promises that if you feel you haven’t had anything other than excellent service from us, we’ll refund the application administration fee. It really is that simple!

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Let's get started. What are you looking for?

Get life moving with our Residential and Buy to Let product ranges.


Service levels for applications made today

DIP referral

DIP referral - 24 hrs

We'll let you know what we need to help progress your application.

Valuation Receipt

Valuation Receipt - 7 working days

Our estimated time to receive the valuation after instruction.

Initial Underwriter Review

Initial Underwriter Review - 4 working days

We'll let you know if we need anything else.

Initial Underwriter Review

Document Review - 3 working days

We’ll review any documents you send us and get back in touch if we need anything else.

Product Switch Hub

If your customer already has a Vida mortgage and is coming to the end of their initial-rate deal, we've made it easy to switch to a new product online

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Affordability Check

Want to know how much we could lend your customer(s) without logging into the Vida Intermediary Portal?

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  • Impaired & Improving credit

Supporting those borrowers who may have experienced minor credit blips in the past, such as CCJs, defaults and missed payments.

  • Specialist Properties are our speciality

These include: homes, flats, ex local authority properties, HMOs & MUBs and properties above commercial premises.

  • Experienced Landlords

We don’t impose a limit on how many properties your client has in their portfolio.

  • Complex and multiple Incomes

Employed, Self-employed, contractor, zero hours contractors, sole trader, 2nd jobs – we accept them all.

  • Remortgage

We’ve enhanced our remortgage proposition with 6x loan to income now available and personal investments allowed as a remortgage purpose.

  • Expats

British Citizens living or working in selected EEA or worldwide countries.


Vida cuts rates by up to 1.05%

Vida, the specialist lender, have announced rate reductions to their existing fixed rate BTL and residential products.

Residential rates have been cut by up to 1.05%...

Vida launches seven-year fixed rate at 90% LTV alongside new BTL limited edition

Vida, the specialist lender, have announced that they are expanding their residential product range with a new seven-year fixed rate at 90 per cent LTV...

Vida introduces new Premier Packager Club

Vida, the specialist lender, have introduced a new packager proposition designed with and for key partners

Working closely with key partners, the Premier Packager Club is based on direct feedback and centred around three key principles: service, collaboration, and a unique proposition...

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Any response will not constitute a formal agreement or advice. Each application is assessed individually and subject to our policies and credit and processes.

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