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Our Service Pledge
The Vida Service Pledge promises that if you feel you haven’t had anything other than excellent service from us, we’ll refund the application administration fee. It really is that simple!
Service levels for applications made today
DIP referral - 24 hrs
We'll let you know what we need to help progress your application.
Valuation Receipt - 7 working days
Our estimated time to receive the valuation after instruction.
Initial Underwriter Review - 4 working days
We'll let you know if we need anything else.
Document Review - 3 working days
We’ll review any documents you send us and get back in touch if we need anything else.
Product Switch Hub
If your customer already has a Vida mortgage and is coming to the end of their initial-rate deal, we've made it easy to switch to a new product onlineDiscover more ➜
Want to know how much we could lend your customer(s) without logging into the Vida Intermediary Portal?Discover more ➜
WHY VIDA IS RIGHT FOR YOUR CLIENT
Vida cuts rates by up to 1.05%
Vida, the specialist lender, have announced rate reductions to their existing fixed rate BTL and residential products.
Residential rates have been cut by up to 1.05%...READ MORE ➜
Vida launches seven-year fixed rate at 90% LTV alongside new BTL limited edition
Vida, the specialist lender, have announced that they are expanding their residential product range with a new seven-year fixed rate at 90 per cent LTV...READ MORE ➜
Vida introduces new Premier Packager Club
Vida, the specialist lender, have introduced a new packager proposition designed with and for key partners
Working closely with key partners, the Premier Packager Club is based on direct feedback and centred around three key principles: service, collaboration, and a unique proposition...READ MORE ➜