This website is for intermediaries. Not an intermediary? Visit the customer website
We get it. All you want is a quick answer when you need it. Call the V-Hub on 03300 246 246 and speak to our experienced team. Monday - Friday: 9am - 5pm.
Prefer to email?
You can send your messages and enquiries to firstname.lastname@example.org and we'll get back to you ASAP.
We made a little video all about V-Hub
Get to know more about how the V-Hub is here to help you and your clients.
Intermediary support - quick links
More useful tips and information.
Get our current service levels
Here are our current mortgage service levels. Updated daily:
- DIP Referral: 24 hours
- Valuation receipt: 7 working days
- Initial Underwriter Review: 3 working days
- Document Review: 2 working days
Get your criteria questions answered
We get it. You just want a quick answer on whether your specialist case will fit.
You can call the V-Hub on 03300 246 246 and run your client's case past one of our team. If you'd prefer, you can search our online lending criteria, or tap on MILO - our lending criteria virtual assistant - to get the answers you need.
Prefer to email? Send your criteria questions to email@example.com and we'll reply as soon as we can.
You'll need to register before you submit your client's residential or buy-to-let mortgage decision in principle or application.
To register, please make sure you have the following information to hand:
- Company name and Financial Services Register reference number
- Company registered address and office address (if different) including postcode
- Whether you are Directly Authorised (DA) or a Appointed Representative (AR). If AR please select your network company name
- Business submission route - via packager, club or network
- Personal contact details.
Vida announces further rate reductions across product range
Reductions on both residential and buy to let ranges across all Vida tiers
Fixed rates reduced by up to 0.70% with variable rates reduced by up to 1.35%
Fees on BTL 2-year fixed products reduced to 1%...
READ MORE ➜
Key Workers: Complex Incomes Need Specialist Lenders
If you mention clients with complex incomes, key workers may not always immediately spring to mind. However, as anyone who has seen a payslip of a NHS employee will see, it shows a complex income calculation. And they are not the only key workers whose income may be complex and who will need expert help from brokers...READ MORE ➜
Mortgage Pricing In the New Environment
It is not often that mortgages make the top read stories on the likes of the BBC website. Nor does it often occur that mortgages are the topic of so many conversations. But that is what has happened of late, since we saw rapid repricing in recent weeks...READ MORE ➜