CORONAVIRUS EPIDEMIC – COVID-19
We recognise these are worrying times for many people and we are committed to supporting our customers as much as we possibly can.
Belmont Green has a well-established forbearance policy in place to assist vulnerable customers. We will use this policy to support customers affected by the epidemic to ensure a fair customer outcome in each case.
We will consider each case on its individual merits to ensure we get the best tailored outcome for each customer. We will carry out a full assessment before considering the appropriate measures needed. We can reassure our customers we will be doing all we can to ensure we achieve a fair outcome for them, based on their own individual situation.
CORONAVIRUS EPIDEMIC – HOW VIDA WILL VERIFY DOCUMENTS
Vida Homeloans has obligations to identify and verify its customers' identity and address on the basis of documents, data or information obtained from a reliable and independent source.
When certifying your documents for Vida you will need to tick the box when uploading documents to confirm the following:
“I CONFIRM ALL DOCUMENTS ARE TRUE AND FAIR LIKENESS TO THE ORIGINALS AND CONFIRM VALIDITY"
You will still need to ensure that you are following your own process around validity of original documents.
If you are providing ID or Proof of Address then please click on the link below to see details of what is acceptable and how you are required to certify these documents:
ACCEPTABLE PROOF OF NAME AND ADDRESS