Service Levels

WHAT STAGE?	WHAT DOES THIS MEAN?	PROCESSING FROM
DIP REFERRAL	We’ll let you know what we need in order to assess whether your application can progress	24 hours
DOCUMENT VETTING	We’ll check the documents uploaded against the requirement and let you know if we need anything else.	48 hours
VALUATION INSTRUCTION	When we have the correct mandatory documents we will instruct the valuation.	24 hours
INITIAL UNDERWRITE	Once your application has passed the mandatory document vetting stage, your case will be passed to an Underwriter for an initial review, you will be advised following assessment if anything else is required.	48 hours