Our current
Service Levels
SERVICE LEVELS FOR NEW APPLICATIONS RECEIVED TODAY
| WHAT STAGE? | WHAT DOES THIS MEAN? | PROCESSING FROM |
|---|---|---|
| DIP REFERRAL | We’ll let you know what we need in order to assess whether your application can progress | 24 hours |
| DOCUMENT VETTING | We’ll check the documents uploaded against the requirement and let you know if we need anything else. | 48 hours |
| VALUATION INSTRUCTION | When we have the correct mandatory documents we will instruct the valuation. | 24 hours |
| INITIAL UNDERWRITE | Once your application has passed the mandatory document vetting stage, your case will be passed to an Underwriter for an initial review, you will be advised following assessment if anything else is required. | 3 days |
