Meet Mobi
Mobi is your always-on digital assistant, designed specifically for brokers. Mobi delivers instant, helpful answers to your questions about Vida’s lending criteria, product range, and more when you need them.
Think of Mobi as your first port of call. It handles common queries, so you can save time and reserve calls for the complex cases that require a human touch.
Mobi's ready when you are - tap the chat icon to get started!
Powered by AI.
Trained in our criteria.
Caffeinated by broker questions.
Meet Mobi
Mobi—short for Mortgage Bot Intelligence— is our new AI-fuelled chatbot designed to transform how you access lending criteria and product information. Available 24/7, Mobi delivers instant, helpful answers to your most common questions.
Why Mobi Matters
In a fast-paced market, time is everything. Mobi gives you quick clarity without the wait—no hold music, no email lag. Whether you're checking criteria mid-application or exploring product fit for a client, it’s your shortcut to smarter decisions.
Why Use Mobi Before Calling
Think of Mobi as your first port of call. It handles common queries, so you can save time and reserve calls for the complex cases that require a human touch. It’s efficient, reliable, and built to keep your workflow moving.
Tips for using Mobi
Got questions about our lending criteria, products, or what makes Vida tick? Just ask away, and for the best answers, follow these quick tips when using Mobi.
Residential or Buy to Let? Let Us Know!
Select your focus so Mobi can tailor the answers - specify 'Residential' or 'Buy to Let' in your question.
For example:
💬 “What’s your max LTV for Residential?”
💬 “Do you accept CCJs for BTL clients?”
Don't be shy, overshare!
Mobi's a fan of the full picture, not one-word queries! The more you spill, the sharper the thrill and the smarter the answer.
This is not live chat. It's better.
There's no 'Hang on whilst we connect you' here. Just helpful answers - fast.
Still unsure? ask again
You can rephrase or ask follow-up questions. Mobi's here to help you dig deeper.
